This course will examine the role of the special inspector in the transmission of information and the elements necessary to effective communication on the job. Participants will reflect on and practice nonviolent communication toward resolving scenarios representative of common job-site conflicts.

After completing this course participants will be able to…

  • Explain the role the special inspector plays in facilitating quality construction.
  • Identify the principle sources of on the job conflict.
  • Appraise where professional responsibilities place inspectors in any conflict.
  • Demonstrate the role trust and rapport play in facilitating the work of the special inspector.
  • Distinguish  activities and behaviors likely to build trust and rapport from those that harm them.
  • Use non-violent communication techniques to de-escalate conflicts and resolve common job-site issues.

This class will include group activities that will require participants to work in breakout groups to discuss and resolve various on the job scenarios. Participants are expected to come with a positive attitude and a willingness to engage in lively, professional debate about the work we do each day.

This course is 4 classroom hours worth 0.4 ICC continuing education units.

This seminar will be held online using Zoom with students able to participate in the class from the comfort of their own homes. Each participant will need a free Zoom account registered in their own name, a microphone, and a webcam in order to receive credit for attending this class. A properly configured tablet or smartphone may be used in lieu of the microphone or webcam, please contact program staff for guidance.

Invitations for the Zoom event will be sent to the email addresses associated with your accounts after registration closes on August 13th.

On the day of the course the Zoom meeting room will be open by 7:15 AM and students will be expected to be logged on no later than 7:45 AM. Late attendees will be unable to join the event.

The seminar will begin at 8:00 AM. Students will be expected to remain on camera at all times that the class is in session and to participate where called upon to do so. Students judged to be absentee by program staff may be removed without credit.

Online registration for this seminar will close on Thursday, October 8th at 7:00 AM.


Bookings are closed for this event.